Breakdown Cover Policy Summary - key facts
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Swinton Breakdown Cover Policy Summary
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Some important facts about your Swinton Breakdown insurance are summarised below.
This summary does not describe all the terms and conditions of your policy, so please
take time to read the policy document to make sure you understand the cover it provides.
When reviewing your policy it should be read in conjunction with your Policy Schedule.
Insurer: Inter Partner Assistance Your cover is valid for one year
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Significant features and benefits
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Significant and unusual exclusions or limitations
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Relevant section in the policy document
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Local Recovery within the UK If your vehicle is immobilised by a breakdown we will
arrange for a vehicle rescue operator to spend up to one hour to try and fix it.
If it cannot be fixed we will arrange for the vehicle to be taken to a local garage
to be repaired at your cost.
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Breakdowns within a one mile radius of your home are not covered. Transport to a
local garage is for the vehicle, driver and up to 6 passengers.
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Section A
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UK Recovery If your vehicle cannot be repaired at the roadside or at a local garage
the same day we will arrange one of the following: 1. For the vehicle, driver and
up to 6 passengers to be taken to your destination or home; 2. Bed and breakfast
accommodation for one night; 3. Hire of another vehicle; 4. Emergency driver.
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Breakdowns within a one mile radius of your home are not covered. 1. Within the
UK only. 2. Limited to a maximum of £40 per person (£250 in total). 3. The hire
vehicle is only up to 1100cc for a period of 24 hours. 4. A medical certificate
is required before this benefit is provided.
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Section B
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Home Recovery (if specifically requested and paid for) If your vehicle is immobilised
by a breakdown at or within one mile of your home we will arrange for a vehicle
rescue operator to spend up to one hour to try and fix it. If it cannot be fixed
we will arrange for the vehicle to be taken to a local garage to be repaired at
your cost.
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Transport to a local garage is for the vehicle, driver and up to 6 passengers.
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Section C
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European Assistance (if specifically requested and paid for) If your vehicle is
immobilised by a breakdown in Europe (including the UK part of your journey) we
will arrange for a vehicle rescue operator to spend up to one hour to try and fix
it. If it cannot be fixed we will arrange for the vehicle to be taken to a garage
to be repaired at your cost. It also includes: 1. Delivery of replacement parts.
2. Alternative travel arrangements. 3. Emergency car hire. 4. Emergency accommodation.
5. Emergency driver. 6. Vehicle recovery to the UK.
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Transport to a local garage is for the vehicle, driver and up to 6 passengers. Labour
charges and parts up to £200 are included to make your vehicle secure following
theft or attempted theft of the vehicle. 1. The cost of the parts is not covered.
2. Travel for you and your passengers to your intended destination. 3. Car hire
up to £70 per day and £500 in total. 4. B&B expenses up to £30 per day and £500
in total. 5. A medical certificate is required before this benefit is provided.
6. If your vehicle is not repaired cover includes transport costs to get you, your
passengers and your vehicle home.
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Section D
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Cancellation Right
We hope you are happy with the cover this policy provides. However, you have the
right to cancel it within 14 days of receiving the policy, without giving any reasons.
If that happens you will be entitled to a proportionate return of the total cost
of this policy.
Making a Claim. If you need Breakdown Assistance in the UK, please call: 0800 015
5083 or 00 44 1737 815032 if you require European Breakdown Assistance.
You should have the following information available:
- Vehicle registration number
- Your name and home post code
- Your policy number
- Vehicle make, model and colour
- Your location
- An indication of the nature of the problem
Complaints Procedure
If you are not satisfied with any aspect of this policy or our service, you should
in the first instance direct your complaint to the manager at the branch holding
your records. In the unlikely event you remain unsatisfied please contact us: In
writing to: The Manager, Customer Assistance Department, Swinton Colonnade, 6 Great
Marlborough St, Manchester M1 5SW By phone: 0161 233 3676 If your complaint is not
resolved you can refer your complaint to the Financial Ombudsman Service. If you
wish to put your complaint direct to the insurer please see their complaints procedure
on page 11 of the policy document. You may be entitled to compensation from the
Financial Services Compensation Scheme in the event that the insurer is unable to
meet its liabilities.