Making a claim

We are here to help

Select the insurance product from the list below for details of how to make a claim:

Car Insurance Bike Insurance
Van Insurance Taxi Insurance
Home Insurance Business Insurance
Travel Insurance Breakdown Cover

Van, Bike and Taxi Insurance Claims

If you need to make a claim on your van, bike or taxi insurance, we're here to help get your claim settled as quickly as possible. Just follow our simple guide to making a claim:

Call the Swinton Accident and Claims line on:

0800 040 7019

We are here to help. You can use this number 24 hours a day for: 

  • Any accident – whether it’s your fault or not
  • Fire or theft of your vehicle
  • Windscreen damage
  • Malicious damage
Before you call please try to have the following information to hand

  • Your policy documents
  • Crime reference number (if applicable)
You can rest assured that we will endeavour to get your claim settled quickly. 

We are here to give you expert help when you need it most - doing all we can to remove any unwanted hassle.

Home Insurance Claims

If you need to make a claim on your home insurance please contact your branch who will be happy to help.

You can find the contact details of your branch on your policy documents or by using our Branch Finder.

Flood Guide

Flood help

If you have been affected by flooding and need personal support with any aspect of your claim, please contact your local Branch Manager who will be happy to help, whether you are an existing customer or not.

Find the details of the Branch Managers in the affected areas here

Business Insurance Claims

If you need to make a claim on a business insurance product, details of the claims process and who you need to contact can be found on your policy documents.

If you unable to access your policy documents, please contact your Commercial Insurance Executive at your regional office. Contact details for your regional office can be found using our Office Locator.


Travel Insurance Claims

If you need to make a Travel Insurance claim use the numbers below:

For Axa Insurance policies:

All claims except legal expenses call:

0345 850 5193

Claims for legal expenses only call:  

01737 815084

For Ageas Insurance policies:

Claims hotline call:

0345 122 3280

Medical emergency helpline call:

+44 (0)2380 644 633



Call us

If you can't find what you're
looking for, give us a call

0800 995 1500