Motorbike insurance
Breakdown Cover Policy Summary
Some important facts about your Swinton Breakdown insurance are summarised below.
This summary does not describe all the terms and conditions of your policy, so please
take time to read the policy document to make sure you understand the cover it provides.
When reviewing your policy it should be read in conjunction with your Policy Schedule.
Insurer : Inter Partner Assistance Your cover is valid for one year.
| Significant Features and Benefits | Significant and unusual exclusions or limitations | Relevant section in the policy document |
|
Local Recovery within the UK If your vehicle is immobilised by a breakdown we will arrange for a vehicle rescue operator to spend up to one hour to try to fix it. If it cannot be fixed we will arrange for the vehicle to be taken to a local garage to be repaired at your cost. |
Breakdowns within a one mile radius of your home are not covered. Transport to a local garage is for the vehicle, driver and up to 6 passengers. |
Section A |
|
UK Recovery If your vehicle cannot be repaired at the roadside or at a local garage the same day we will arrange one of the following:
|
Breakdowns within a one mile radius of your home are not covered.
|
Section B |
|
Home Recovery (if specifically requested and paid for) If your vehicle is immobilised by a breakdown at or within one mile of your home we will arrange for a vehicle rescue operator to spend up to one hour to try to fix it. If it cannot be fixed we will arrange for the vehicle to be taken to a local garage to be repaired at your cost. |
Transport to a local garage is for the vehicle, driver and up to 6 passengers. | Section C |
European Assistance (if specifically requested and paid for) If
your vehicle is immobilised by a breakdown in Europe (including the UK part of your
journey) we will arrange for a vehicle rescue operator to spend up to one hour to
try to fix it. If it cannot be fixed we will arrange for the vehicle to be taken
to a garage to be repaired at your cost. It also includes:
|
Transport to a local garage is for the vehicle, driver and up to 6 passengers. Labour charges and parts up to £200 are included to make your vehicle secure following theft or attempted theft of the vehicle.
|
Section D |
Cancellation Right
We hope you are happy with the cover this policy provides. However, you have the
right to cancel it within 14 days of receiving the policy, without giving any reasons.
If that happens you will be required to pay a pro rata proportion of the premium
for the time you have been on cover plus an administration charge of nil.
Making a Claim
If you need Breakdown Assistance in the UK, please call: 0800 015 5083 or 00 44 1737 815032 if you require European Breakdown Assistance.
You should have the following information available:
- Vehicle registration number
- Your name and home postcode
- Your policy number
- Vehicle make, model and colour
- Your location
- An indication of the nature of the problem
Complaints Procedure
If you are not satisfied with any aspect of this policy or our service, you should in the first instance direct your complaint to the manager at the branch holding your records. In the unlikely event you remain unsatisfied please contact us: In writing to: The Manager, Customer Assistance Department, Swinton Colonnade, 6 Great Marlborough St, Manchester M1 5SW
By phone: 0161 233 3676
If your complaint is not resolved you can refer your complaint to the Financial Ombudsman Service.
If you wish to put your complaint direct to the insurer please see their complaints procedure on page 11 of the policy document.
You may be entitled to compensation from the Financial Services Compensation Scheme in the event that the insurer is unable to meet its liabilities.
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