Swinton Go! : Claims
Step 1: Get in touch
What should I do if I need to make a claim?
We hope you’re ok.
Tell us what happened.
Call the Swinton Go! Accident and Claims Line on:
0330 134 8900
You can use this number 24 hours a day, 7 days a week for any motor accident (whether it’s your fault or not), fire or theft, windscreen damage or any malicious damage.
Claiming for a damaged windscreen?
If you’re claiming for damage to your windscreen, you can book your repair with our partner, Auto Windscreens. When making your claim, you’ll need to do the following:
- Tell them your registration number and date of birth
- Let them know that Swinton Go! is your insurance provider
- Give them the size and location of damage, the date the damage occurred and how it happened
You can choose to take your vehicle to an Auto Windscreens fitting hub, or have them come to a location that suits you.
Step 2: The details
What information will I need when I make a claim?
When you call, please try to have the following information to hand:
- Your policy documents
- Crime reference number (if applicable)
- Registration of any other vehicles involved in the accident
- Name / address / phone no. of other party
- Details of any witnesses
It would also be useful if you can provide photographs of the accident and damage to vehicles involved.
Remember - When you have an accident, you should never admit fault until you’ve spoken to us or your insurer.
Step 3: Let's put it right
What happens when I call?
Our friendly team will quickly establish whether your car is covered and who is responsible for the accident.
For accidents that are your fault, we'll take some details and then put you directly in touch with our specialist incident management team or your insurer, they'll look after
you from there.
Accidents that are not your fault will be handled by our team and we can arrange repairs, a courtesy car (with a similar vehicle and subject to availability), and injury claims where necessary.
Find out more about Motor Legal Protection
Breakdown Cover is provided by the RAC:
Cars broken down in the UK: Call 0330 159 0605
If you are in the EU and have opted for EU cover:
Calling from Europe: 00 33 472 43 52 55
Calling from a French landline (freephone): 0800 290 112
Calling from the Republic of Ireland (freephone) 1 800 535 005
Hard of hearing: Use Typetalk (18001) or text 07855 828282
The easiest way to request assistance is through the myRAC app.
Alternatively, you can report a breakdown online.
Yes, but you’ll need to get an estimate and get it approved which could take some time. We’d recommend that you use one of our network of repairers, there’s likely to be at least one in your local area and you won’t have to get an estimate approved. This is because the repairers in our network have signed up to a range of service levels and provide guarantees on all work completed.
Yes, our comprehensive insurance cover provides cover for you and the courtesy car (subject to availability).
A courtesy car may be provided while your car is being repaired at one of our approved repairers, subject to availability.
You have to pay the excess to the garage when your vehicle is repaired whether the accident is your fault or not but you might be able to claim your excess back depending on the circumstances of your claim or the policy you hold with us, all of our comprehensive policies have Excess Protection as an optional extra.
If the accident wasn’t your fault and you have bought our Motor Legal Protection policy, our solicitors will recover your excess along with any other out of pocket expenses from the responsible person’s insurance company. We will put you in touch with a solicitor who can arrange this for you when you call to make your claim.
If the accident wasn’t your fault then please call Carpenters on 0330 134 8900.
All of our comprehensive car insurance policies include windscreen cover as standard, but if you take out a third party policy or third party, fire and theft your windscreen is not covered unless damaged through fire or theft.
Yes, our Comprehensive Gold & Platinum insurance policies will provide full replacement cover per car seat if your car has been involved in an insured incident which could have resulted in damage to the seat. If you take out our Bronze policy or a third party, fire and theft policy, child seat cover is not provided.
Unlike standard courtesy cars (which are subject to availability and typically excluded if your car is written off or stolen. The Guaranteed Replacement Car cover helps you stay mobile by providing a replacement vehicle (subject to availability and policy terms) if your car is undriveable following an accident, or if your car is stolen or written off. This is an optional add-on cover which provides you with a class A vehicle for either 14 or 28 days, depending on the cover that you select.
How to make a claim for your Guaranteed Replacement car
Call the general claims number on 0330 134 8900 if your insurer is unable to help you with a courtesy car.
The optional Keycare add-on product offers protection for lost, stolen or accidentally broken keys in your possession. It provides up to £1,500 of annual cover for replacement keys, locksmith fees, reprogramming immobilisers, plus up to 3 days car hire if you have no transport due to loss of keys. There is no excess to pay and no effect on your car insurance No Claims Discount.
There is typically a waiting period of 48 hours from when the loss of a key is reported to Keycare.
Cover for wear and tear, or keys broken due to their age is excluded and claims cannot be made within the first 7 days of taking out the cover.
How to make a claim for Keycare
Call Keycare directly on 0333 034 2578 for assistance. You will need to provide them with your fob number which is sent with your policy booklet.