Home Emergency Cover

£49.99 per year

Excludes finance charge for customers paying monthly

  • All ages of boiler are covered
  • We fix 87% of all emergencies on the first visit
  • We attend to drain emergency cases in an average of 4 hours’
  • Access to over 3,250 approved local tradesmen
  • Non-emergency support and advice line to all customers
  • 24 hour emergency helpline

What you're covered for

A great addition to your home insurance, providing up to £500 (inc VAT) worth of cover for home emergencies like these…

  • Heating or hot water failure
  • Plumbing problems relating to leaking pipes, central heating systems or toilets
  • Internal electric problems that make your house uninhabitable
  • Blocked or damaged drains (unless the responsibility lies with your water provider)
  • Gas leaks inside the home

What you should know

  • Claims within the first 14 days are not covered
  • You can only cover the home that is your permanent residence
  • Underwritten by Inter Partner SA UK Branch Assistance which is fully owned by the AXA Assistance Group

Call or visit your local branch

Our lines are open; Mon - Fri 8am - 8.30pm | Sat/Sun 9am - 5pm • Calls are recorded for training and quality purposes.

Home Legal Expenses Cover

£29.99 per year

Excludes finance charge for customers paying monthly

  • Disputes when buying or selling your home
  • Civil disputes with your neighbours
  • Defending your employment rights (excludes self-employed)
  • Third party damage to your property
  • Personal injury to you or your family
  • 24 hour legal helpline
  • Compensation for loss of earnings during jury service if not paid by your employer

Our Household legal expenses protection covers up to £100,000 of legal and other costs if you need to take legal action.


What you should know

  • You are only covered for the home you live in, not other properties you may own
  • If you are a trade union member this cover may not be suitable for you
  • Cover is provided by UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE

Statistics quoted are based on data gathered between July 2016 and June 2017