Excess Insurance Claims

What do I need to do if I need to make a claim?

insurance4carhire customers

We hope you're okay. The first step is to tell us all about what happened. You can do this in your online portal.


insure4excess and insuremyvanhire customers

Call us on 01242 538 475 to log a claim


What information do I need to provide?

Within your portal you can:

  • Provide the details of your trip
  • Enter details of the incident
  • Provide details of any damage to the vehicle or your personal effects
  • Upload any relevant documents
  • State how you wish to be reimbursed

Once your claim is complete you'll get a reference, which you can use if you need to contact us with any further information or questions.

Your insurer will then be in touch as soon as possible to process your claim.


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 If you need to contact us about your claim, you can get in touch via Live Chat. 

Our team are available 8.30am-8.30pm Monday to Friday, or 9am-5pm on Saturdays.