View your Pet Insurance documents

You can view and manage your Pet Insurance documents safely and securely online 24 hours a day, seven days a week in My Account.

To get started, you’ll just need the policyholder’s postcode, date of birth and policy number.

Contact us to manage your Pet Insurance policy

The easiest and quickest way to manage your Pet Insurance policy is by starting a Live Chat. We can help you:

  • Renew your policy
  • Make a change to an existing policy
  • Pay for your insurance, or manage your regular payments
  • Cancel your policy or stop a renewal
We’re online 8.30am-8.30pm Monday to Friday, or 9am-5pm on Saturdays.

If you’d rather speak to someone over the phone:

Call us on: 0333 035 9584

Our friendly team will be happy to help you renew your policy, make a change or cancel.

Lines are open 9am to 5.30pm Monday to Friday, or 9am-1pm on Saturdays.

If you have a payment query, you might find the answer in our Close Brothers Personal Finance FAQs.

Making a Claim

take note

Find out more


Frequently asked questions