Need to get in touch?

Use the relevant contact details below and you’ll be through to our friendly team who’ll be happy to help.

Get a Quote

Not bought a policy yet? Give us a call and we’ll search for a great deal on your insurance.

For Car Insurance Click here or call 0800 138 2412

For Home Insurance Click here or call 0800 977 8998

For Bike Insurance Click here or call 0800 092 6702

For Van Insurance call 0800 116 4159

For Travel call 0800 781 7400

For Breakdown call 0800 072 9018

Change your policy details

If you’d like to change any of your policy details you just need to contact your local branch. They can change anything like your address, your surname, your level of cover or change your car details.

Your Local Branch:

You can find details of your local branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Swinton Branch finder

Payment queries

If you have a payment query, would like to pay a bill or change your payment details your local branch can help.

Your Local Branch:

You can find details of your local branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Swinton Branch finder

Renewal enquiries

If you want to know when your policy is due for renewal or want to find out your renewal price give your local branch a ring, they’ll be happy to talk you through it.

Your Local Branch:

You can find details of your local branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Swinton Branch finder

Cancellations

If you’re thinking of leaving us please give your local branch a call or pop in and talk it through.

Your Local Branch:

You can find details of your local branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Swinton Branch finder

Customer feedback

Email Feedback

We welcome your feedback. Please use the feedback button to give us feedback on customer service - good or bad! We regret however we are unable to respond to any queries or requests regarding your existing policy via this email service, Please do not use this service for changes to your policy e.g change of car - please call your local branch to chat to them about that.

Why are you contacting*

Type of insurance you are
contacting us about:*

Contact details

Title:*

First name:*

Surname:*

Date of birth (dd/mm/yyyy):*

House number/name:*

Postcode:*

Daytime telephone:*

Evening telephone:

Mobile telephone:

Email address:*

Are you an existing customer?:*

Which branch is your policy held at?

Your policy number:

Comments:*

* denotes required information

Making a Claim

Unfortunately accidents happen, but we can help you, it takes just one phone call to get your claim settled quickly and fairly.

For our simple guide to making a claim click here.
Claim numbers are found below.

Claims hotline for
Bike, Car & Van claims 0800 040 7019
Business claims 0845 120 2734
Health & Dental claims 0845 085 6636
Caravan claims 0800 169 4559

Travel Insurance claims hotline
From the UK call 08706060068
From abroad call 0044 870 606 0068
For travel legal expenses call 0870 350 5716

Contact our press office

For journalist or press enquiries please contact our press agency, SKV Commnunications. Mairead Rodden, Lucy Gordon or Geraldine Vesey at SKV Communications

Work for us

The Swinton Group offer a wide range of opportunities countrywide.
Click here to be redirected to the Swinton Career website.

Swinton Affiliate programme

Why not earn more money by becoming a Swinton affiliate. We will either pay per call or per policy depending on the product promoted. With competitive rates, as well compelling creatives, we can help our customers find a great insurance deal from a top panel of insurers.
You can promote a vast range of products from car insurance and home insurance to more specialist insurance like taxi and bike insurance.

How to sign up
You can join our affiliate programme by clicking on the relevant link below

Home Insurance

Car Insurance

Bike Insurance

How we deal with complaints

We are constantly working to improve our customer experience and gaining customer feedback, good or bad, gives us a very clear indication on what we are doing well and which areas need improvement. Our customer service team work to a first contact time scale of 5 days and aim to have the situation resolved within 20 days.
If you are unhappy and would like to make a complaint please contact your branch manager in the first instance. If you are unhappy with this response, please use the customer feedback form above.

Car Insurance

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