How can we help you?

If you pay by monthly Direct Debit:

If you currently pay for your insurance policy by monthly Direct Debit and nothing has changed, you don't need to contact us. We'll renew your policy automatically so you remain covered.

You can check details of your renewal 24/7 online in My Account:

1. Login to My Account
2. Click 'View Your Renewal' next to the policy
3. Take some time to read your documents, and check that nothing has changed
4. If you don't need to make any changes, you can check all other details here, including your renewal date

If you need to make a change before your renewal, please let us know by starting a Live Chat.

Pay annually? Renew online in My Account:

If you pay for your Home Insurance annually in a single payment, the quickest and easiest way to renew is online using My Account.

You must renew before your renewal date, or your policy will end and you will be left without cover.

To renew your policy online:

1. Login to My Account
2. Click 'View Your Renewal' next to the policy you wish to renew
3. Take some time to read your documents, and check that nothing has changed
4. Tick the box in the 'What happens next?' section to confirm
5. Click 'Renew Policy Now' if you're happy to proceed
6. Select the card you wish to pay with, or click 'Enter New Card Details' to add a new card
7. You should now see a 'Thank You' confirmation message

If you need to make a change before your renewal, please let us know by starting a Live Chat.

You can change your address for your Home Insurance policy 24/7 in My Account. We don't apply a service charge for changes made online.

To change the address to be insured on your Home Insurance policy:

1. Login to My Account and click the 'Make a Change' button
2. Select 'Yes' if you would like the change to take effect from today
   Or choose 'No' and select another date
3. From the drop-down, choose 'Change property details'
4. Click 'Confirm' to proceed
5. Select 'Replace Current Property'
6. Enter the details of your new property
7. Check the rest of the information to ensure it's still correct
8. Click 'Get Quote’

You'll see a quote for any increase or decrease in your premium as a result of your change of address or any other amendments before you decide to proceed. There may be a change to your premium as a result of this change. Accepting the new quote will make the amendments to your address and postcode, and your documents will be updated online.

If you can’t see the 'Make a Change' button, you may not be able to make a change to your policy at this time. Please contact us via Live Chat and our team can look into this for you.

You can change the details of your property 24/7 in My Account. Changes could include the number of occupants or bedrooms, whether you own or rent the property, or the type of roof.

We don't apply a service charge for changes made online.

To update the property details on your Home Insurance policy:

1. Login to My Account and click the 'Make a Change' button
2. Select 'Yes' if you would like the change to take effect from today
   Or choose 'No' and select another date
3. From the drop-down, choose 'Change property details'
4. Click 'Confirm' to proceed
5. Under ‘Amend Your Property Details’, edit your details as required.
6. Click 'Get Quote’

You'll see a quote for any increase or decrease in your premium as a result of your change before you decide to proceed. There may be a change to your premium as a result of this change. Accepting the new quote will make the amendments to your address and postcode, and your documents will be updated online.

If you can’t see the 'Make a Change' button, you may not be able to make a change to your policy at this time. Please contact us via Live Chat and our team can look into this for you.

You can change the cover on your Contents or Buildings Insurance 24/7 in My Account.

Changes could include the amount of cover you have for personal belongings outside the property, or adding cover for an individual item worth £2,000 or over.

We don't apply a service charge for changes made online.

To update your Contents or Buildings Insurance cover:

1. Login to My Account and click the 'Make a Change' button
2. Select 'Yes' if you would like the change to take effect from today
   Or choose 'No' and select another date
3. From the drop-down, choose ‘Change Contents cover’ or ‘Change Buildings Cover’
4. Click 'Confirm' to proceed
5. Make changes to your Contents or Buildings cover as required.
6. Click ‘Get Quote’

You'll see a quote for any increase or decrease in your premium as a result of your change before you decide to proceed. There may be a change to your premium as a result of doing this. Accepting the new quote will make the amendments to your car details and your documents will be updated online.

If you can’t see the 'Make a Change' button, you may not be able to make a change to your policy at this time. Please contact us via Live Chat and our team can look into this for you.

If you’d rather speak to someone over the phone, please call our friendly team on the numbers below. Lines are open 9am to 6pm Monday to Friday, or 9am-5pm on Saturdays.

Payments

If you have a payment query, would like to pay a bill or change your payment details.

Call us on: 0333 035 9010

Frequently asked questions about Close Brothers Personal Finance

Cancel your policy

We’re sorry you’re thinking about leaving us. Let us know and our team will be happy to talk through your options.

Call us on: 0333 035 9385