Manage your Car or Home policy safely and securely online

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Got a question?

If you have a question about your online account, find answers to the frequently asked questions here.

View Account Help

Rather speak to us?

If you’d like to speak to someone, call us on 0800 068 7817 and one of our team will be happy to help.

About My Account

What can I do in My Account?

My Account puts you in control

Keep your details up-to-date
If your contact details change, you can easily and safely update your information.

Make changes to your policy
Make changes to your policy 24/7, such as changing your vehicle details or increasing your home buildings or contents cover.

View, download and print your policy documents
Get access to your policy documents all in one place, available anytime, safely and securely online.

Upload documents to Swinton
Upload proof of No Claims Bonus, your signed Credit Agreement or any other documents you need to send to us.

View and renew your policy
When your policy is due for renewal your quote and documents will be available online, and you can choose to renew quickly and easily. 

Is there anything that I can’t do in My Account?

While My Account gives you control to manage your policy online, there are currently some things that can’t be done in My Account.

If your Car or Home policy query is one of the following you’ll need to contact us:

  • If you choose to cancel your Car or Home policy for any reason
  • If you need to pay a bill, clear an outstanding amount or change your payment details.
  • If you need to make a change to a policy before the cover start date
  • If there are changes required to your policy once your renewal quote has been issued
  • If you want to make changes regarding a medical condition, or add a driver with a medical condition.
  • If you have previously paid for policy in full, but would like to switch to pay monthly at renewal – or vice versa
  • Some changes to your Car and Home cover may result in an additional cost which you pay in your account, but if you currently pay by Direct Debit and want to add this to your existing monthly payments you’ll need to call us.

Call us on:

 0800 068 7817

and one of our friendly team will be happy to help.

Our lines are open:
Mon-Fri: 8.30am to 8.30pm
Sat: 9am to 5pm
Sun: 9am to 4pm

Can I use My Account on my mobile?

My Account has been designed so you can access it from most devices, so you’ll be able to manage your policy safely and securely via your PC or laptop, smart phone or tablet - 24 hours a day, 7 days a week.