What to do if you need to make a claim
If you need to make a claim on your bike insurance, you can rest assured that we’ll endeavour to get it all sorted as quickly as possible. Just follow our simple guide to making a claim.
What should I do if I need to make a claim on my bike insurance?
Step 1: Get in touch We hope you’re ok.
This first step is to tell us all about it.
Call our claims team on: 0333 035 9003
Whether it’s your fault or not, whatever type of accident you need to report, our friendly team are on hand to help. Our claims line is open 24 hours a day.
What information will I need to make a claim?
Step 2: The details
When you call, please try to have the following information to hand:
- Your policy details
- Details of any other parties involved (registration, name, address, phone number)
- Crime reference number (if applicable)
- Details of any witnesses (if applicable)
It would also be useful if you could provide any photographs taken at the scene of the accident or of any damage to the vehicles involved.
Remember: You should not admit liability at the scene of an accident, until you’ve contacted your insurer.
What happens next?
Step 3: Let’s put it right
Don't worry, our dedicated team are on hand to make the process as straightforward as possible. We’ll quickly establish whether your bike is covered and who is responsible for the accident.
For accidents that are your fault, we’ll take some details and then put you directly in touch with your insurer, they’ll look after you from there. Our team will be able to handle the accidents where you aren’t at fault. We can arrange repairs, bike hire (with a similar vehicle) and injury claims where necessary.
FAQs - your questions answered
How long will it take to settle my claim?
Can I use my own garage to repair my bike?
Am I entitled to a courtesy vehicle?
What is a policy excess?
Do I have to pay the excess?
How do I claim my excess back?
If the accident was your fault and you have our Excess Protection policy, you can make up to two claims for up to £500 each to refund the excesses you have to pay in the event of an accident, fire, theft or vandalism claim.
If the accident wasn’t your fault and you have bought our Rider’s Legal Protection policy, our solicitors will recover your excess along with any other out of pocket expenses from the responsible person’s insurance company. We will put you in touch with a solicitor who can arrange this for you when you call to make your claim.