Home insurance : Claims
Step 1. Before you call
It'll help if you have the following items to hand:
- Policy documents - Don’t worry if they’re not immediately to hand, we can still help you.
- Police crime reference number (if applicable) - If your property is stolen or maliciously damaged you’ll need to inform the police who will give you a crime reference number.
- Photos, receipts or recent valuations if you have them - For items such as jewellery or other high-value items.
- Remember! Don’t throw away any damaged contents, the evidence of damage may be required for your claim.
Step 2. Contact your insurer
If you know who your home insurer is, you can contact them directly:
- Ageas - claim online
- Ageas Phoenix - claim online
- Allianz Rainbow Home - 0330 678 5031
- Axa - claim online
- Covea - claim online
- Integra - claim online
- Lloyds Banking Group - claim online through Davies Group who are a claims administrator acting on behalf of your insurer.
- Prestige - claim online
Not sure who your insurer is?
Simply register or log in to your online account and select Make a Claim. You will be presented with all the details you need to successfully make a claim.
Alternatively, if you received your documents by post, the name of your insurer can be found on the covering letter and on your policy schedule.
Home Emergency Cover claims
If you have the additional Home Emergency cover and need to make a claim against that, please call 0333 035 9383.
Step 3: What happens when I need to make a claim?
Let's put it right
Got home emergency cover and need assistance?
Check your policy documents to make sure you have home emergency cover. If so, give us a ring or register your emergency online.
To arrange a call out by phone, please call 0333 035 9007.
Our emergency helpline and online assistance tool are available 24/7 to those with home emergency cover. You can add home emergency cover to your existing Home Insurance policy mid-term; however, you will not be covered for the first 14 days of the policy.
Some more questions answered…
You can find your excess amount in your home policy schedule on “My Account” or your insurer will be able to confirm what this is for you when you call.