How can we help you?
My Account
The quickest and easiest way to view and manage your policy is online in My Account.
- Get instant access to your documents
- Renew your policy and access your renewal quote
- Make a change and update your details
- Upload your proof of No Claims Bonus
Help Centre
Visit our help centre for frequently asked questions and how-tos, and get the answer you need.
Sending proof of No Claims Bonus (NCB)
What you will need:
- Your policy number
- Renewal date
- Your vehicle registration
- Your number of years no claims bonus
What is acceptable proof?
Please read our factsheet (PDF - 166KB) for more details of acceptable documents and other methods of getting this information to us.
Proof of licence
What you will need:
- Your policy number
- A copy of your photocard licence
- A check code produced by the DVLA website
Please read our factsheet (PDF - 1.2MB) for more details on where to find this information and alternative ways of getting this to us.
Making a Claim
I have breakdown cover and need help
Your breakdown cover is provided by RAC Limited.
The quickest way to report a breakdown is online.
Alternatively, you can contact them on 0330 013 2072 if in the UK or 00 33 475 43 52 55 if you’re in the EU and have opted for EU cover.
If you’re hard of hearing or have difficulty speaking, you can also access Typetalk by using the telephone prefix 18001 or texting them on 07855 828282.
Checking if you’re covered
To find out if you already have breakdown cover included on your policy you can check this in your documents 24/7 in My Account.
Alternatively you can also select "Make a Claim" on the policy you want to check, which will show you all the available claim options for your policy. If the information for your breakdown provider isn’t showing here then it means that you do not currently have it on your policy.
It is important to check that you do have breakdown cover as it is an optional extra which means you’ll only have it on your policy if you’ve chosen to add the cover.