Frequently asked questions about Close Brothers
Close Brothers Premium Finance help make insurance more affordable for over 2.4 million businesses and customers in the UK by offering and managing finance through the Direct Debit scheme for lots of businesses, including Swinton. Close Brothers have over 40 years' experience in the industry, and that’s why we trust them to manage your Direct Debit on our behalf.
How will the payments for my insurance policy be shown on my bank statement?
What do Close Brothers do when they set up my Direct Debit?
I’ve paid for my insurance by Direct Debit before so why am I signing another credit agreement?
How do I sign my credit agreement?
What information is on the Close Brothers online portal?
The Close Brothers online portal will hold details of the payment schedule for your insurance policy. You can also view and electronically sign your credit agreement here.
You can access the Close Brothers online portal here:
If you’re registering for the first time, you’ll need the following details to hand:
- Date of birth
- Agreement Reference (you’ll find this on emails connected to your Credit Agreement)
- Registration Key (you’ll find this in your registration email)
- Your email address
- Please note you will be asked to confirm your bank details as part of the ID validation process when you are registering on the Close Brothers portal. If you don’t want to use your bank details, you can choose to register using a one-time security code sent to your mobile phone.
Why can’t I see my Insurance documents on the Close Brothers portal?
When are my Direct Debit payments taken?
The first payment will then be taken on or around one month after your policy start date. The remaining 10 payments will then be taken on or around the same date each month as the first payment. A full payment schedule detailing the exact dates will be included in your Welcome Pack from Close Brothers which will be emailed to you or sent in the post.
If you’re having trouble covering your payments or wish to change the regular monthly payment date please call us on 0333 035 9010.
What happens if I miss a Direct Debit payment?
If the missed payment is due to insufficient funds, Close Brothers will re-attempt to collect the payment from your bank, usually within 10 working days, along with their standard £30 default fee. Details of this second collection request will be contained in their notification to you. If this payment is successful you won't need to take any further action.
Should the second collection attempt be unsuccessful, you’ll be required to make a card payment within a time frame that Close Brothers will provide.
If the payment is missed for any reason other than insufficient funds, Close Brothers will notify you by post, and text if you have provided a valid mobile number. You’ll need to make a card payment for the missed collection and the £30 default fee within the time frame provided by Close Brothers.
You can make this payment by calling their 24 hour payment line on 0333 321 8566 or by calling Swinton on 0333 035 9010. Please ensure you have your account reference number to hand. This reference can be found on any correspondence Close Brothers have sent to you.
What happens if I miss the next payment?
Please note, if this next payment is not received by the specified due date it will affect your Close Brothers Premium Finance agreement and your insurance policy with us.
Remember, if you’re having any difficulty in covering your regular Direct Debit payments then please call us on 0333 035 9010 so we can try to help.