Car Fees and Charges
What will you pay us for our services?
These fees are non-refundable and are payable at the time of the transaction to which it relates.
Choose between an Online policy or a Standard policy
With our lower cost Online policy, you manage your account quickly and securely online, at a time that suits you. Or, if you prefer to manage your policy with the full support of our call centre team, then our Standard policy could be for you.
Online policy
Our Online policy gives you access to your account 24 hours a day, seven days a week through your ‘My Account’. While most things can be completed online, we understand that there may be times when you need to speak to a member of the team, such as making a claim. So, if you need to make a claim, just call 0333 035 9003 anytime, we are open 24 hours a day.
Standard policy
Our Standard policy gives you all the benefits of our Online product but with the added convenience of our call centre team. This gives you full support with any questions or changes you may need to make for an additional cost of £34.99.
The table below shows the charges applicable at the time of issuing.
Type of transaction | Service charge | Notes |
|---|---|---|
Arrangement of your new policy, quoted and completed over the telephone and via our website | £40.00 |
Where an insurer does not pay us a commission, an additional service charge may be levied. The monetary amount of any such fee will be fully disclosed to you prior to you purchasing/renewing the policy. |
Arranging your policy renewal | £40.00 | |
| Call centre support (if selected) | £34.99 | |
Any changes to existing policies | Agent Assisted £25.00 My Account £15.00
| Where a transaction results in a premium refund being due to you, that refund will be reduced by any service charge and any other sums owing in respect of the policy |
Cancellations within the 'cooling off' period | £0 |
|
Cancellations after the 'cooling off' period | £55.00 | This charge applies for the duration of your policy. |
Direct Debit defaults | £25 | We offer credit through PremFina Ltd. or Close Brothers Premium Finance. Full details of their charges will be provided in any credit agreement and pre contract information by the credit provider. |
As part of our new business process, we will check your information. If we have to make any amendments to correct your information, you’ll have to pay a £14.95 administration fee. | £14.95 |
Where a transaction would result in a refund to you or a payment you owe to us of less than £1, due to the cost of processing, this amount will be retained by us as an additional service charge.
Please refer to policy wording for details of the cancellation and other fees and charges your insurer may also apply.