Cookie policy
As part of our commitment to transparency and your privacy, this page has been designed to help you understand how we use cookies and if you need to, how you can clear them from your computer/device.
This cookie policy refers to website/online platforms operated by Swinton Insurance.
Cookies can have different 'lifetimes' depending on their function:
Session cookies – which will remain on your computer/device until your browser is closed and they become permanently deleted.
Persistent cookies – which will remain on your computer/device until they expire or are manually deleted.
The cookies on our website are there to help your experience, whether it’s to assist you to get your cashback from a third party, or to make sure you find the information you want on our website as quickly as possible and to help assist with privacy and security whilst using our website.
We also use cookies to help create profiles that allow us to present content that we think is more relevant to you, this can include presentation enhancements to support mobile devices or for example prioritising product offerings depending on where you arrived at our website from.
We also use cookies in conjunction with Google Analytics and other optimisation interfaces to track the performance of our website, we can use the data we collect to see how useful the information we display is and help us understand what on our website could be improved. If you want to opt out from being tracked by Google Analytics on all websites you can learn how to this by visiting: http://tools.google.com/dlpage/gaoptout
We consider cookies to be in four different categories:
1. Strictly Necessary Cookies
These cookies are essential in order to browse our website and use the functionality, whilst also helping to support security features that are designed to protect your privacy and data. Without these cookies it would not be possible to move around our website and use many of the features we offer.
Examples include:
| Cookie Name | Lifetime | Purpose / Description |
|---|---|---|
|
ASP.NET_SessionId |
Session |
This creates a unique identifier for a user's session to store between http requests. |
|
JSESSIONID |
Session |
Helps facilitate the login and logout in a session using account features. |
|
caravanType |
Persistent | Tells the quote tool which type of caravan is selected for the current quote |
| confirmationKey | 10 minutes | Used in payment process |
2. Performance Cookies
Performance cookies help us improve our website and your experience whilst browsing. They allow us to monitor visitor numbers and help identify problems whilst using our website. Additionally we can understand how the presentation of pages are performing and assess what can be done to make sure they are easier to use. We use performance cookies in conjunction with online tools (such as Google Analytics) to measure the effectiveness of pages and marketing in general.
Examples include:
| Cookie Name | Lifetime | Purpose / Description |
|---|---|---|
|
EPI-MAR-{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx:xx} |
Persistent (variable, usually four weeks according to the test) |
This cookie is used to record a visitor's interaction with a website optimisation test that is running. The data used in this cookie ensures that a visitor has a consistent experience. The cookie is removed after the test has completed. |
|
AFF_CODE |
Persistent (30 days from creation) |
Affiliate tracking code, used to determine where the visitor’s journey has originated. Telephone numbers are displayed based on affiliate code. The affiliate code also determines the search engine originated where no affiliate was clicked. |
|
aggUser |
Persistent (1 hour from creation) |
Indicates that the visitor has arrived from a price comparison website. Used to set dynamic content for the visitor until it expires |
|
HomePurchase |
Persistent (1 year from creation) |
Indicates that the visitor has purchased Home Insurance. |
|
HomeQuote |
Persistent (1 month from creation) |
Indicates that the visitor has obtained an online quote for Home Insurance. Used to set dynamic content for the visitor until it expires |
|
PortalCar |
Persistent (1 year from creation) |
Indicates that the visitor has registered for the portal after purchasing Car Insurance. Used to set tailored content for the visitor until it expires |
|
PortalHome |
Persistent (1 year from creation) |
Indicates that the visitor has registered for the My Account facility after purchasing Home Insurance. 1st party. Used to set tailored content for the visitor until it expires |
|
_gtmQuoteReference |
Persistent (40 minutes from creation) |
This cookie is used to inform our Affiliate partner if an Affiliate customer purchases the policy. |
|
CarPurchase |
Persistent (1 year from creation) |
Indicates that the visitor has purchased Car Insurance. |
|
CarQuote |
Persistent (1 month from creation) |
Indicates that the visitor has obtained an online quote for Car Insurance. |
|
BikePurchase |
Persistent (1 year from creation) |
Indicates that the visitor has purchased Bike Insurance. |
|
BikeQuote |
Persistent (1 month from creation) |
Indicates that the visitor has obtained an online quote for Bike Insurance. |
3. Functional Cookies
We use functional cookies to help support various services we may use on our website. This includes retaining selections that you have made for example for submitting form data (such as a feedback form), where specific/source telephone numbers are displayed and functional cookies also support our interactive live chat facility.
Examples include:
| Cookie Name | Lifetime | Purpose / Description |
|---|---|---|
|
acceptedCookiePolicy |
Persistent (1 year from creation) |
This cookie indicates if a visitor has accepted the cookie policy on the site. It's created on the first visit, displaying a cookie banner of the head of the page for information and acceptance, and subsequent use of the site is deemed acceptance of the policy. |
|
EPi_NumberOfVisits |
Persistent (1 year from creation) |
This cookie is only used when using the Visitor Group 'Number of Visits' criteria. It is used to store what the number of times a visitor accesses pages on the site. It allows personalisation of content based on the frequency a visitor has viewed content on the site. |
|
.EPiForm_BID |
Persistent (90 days from creation) |
This cookie is used when a visitor submits data to via a feedback form. This cookie allows us to identification of the form submission made to the site. |
|
.EPiForm_VisitorIdentifier |
Persistent (90 days from creation) |
This cookie is used when a visitor submits data to via a form. This cookie allows us to identification of the form submission made to the site. |
|
EPiForm_{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxx}:{xxxxx} |
Persistent (90 days from creation) |
This cookie is used when a visitor submits data via a form. This cookie stores any partial form submissions so a visitor can continue with the submission on return. (The xxx refers to a unique identifier) |
|
cp_profile |
Configurable |
User profile token so that the server can identify a user for Live chat |
|
noChat |
End of session, unless user checks the "Do not ask again" box, in which case the cookie will expire in 30 days. |
To control whether a user should receive a proactive Live chat invitation |
|
CHAT_SESSION_ID |
Cookie is explicitly deleted at the end of the chat session. Auto-expiration on the cookie is set to two hours from the start of the chat. |
Enables re-connecting to the current Live chat session in the event of a system/browser crash. |
4. Third Party Cookies
Whilst using our site you may notice cookies that are from business partners of Swinton Insurance. We work very hard to offer you services and a website experience that are designed to suit your needs. We work with third parties to make sure this works as efficiently as possible making use of the aggregated analytical and behavioural data that persistent cookies provide.
Examples include:
| Cookie Name | Lifetime | Purpose / Description |
|---|---|---|
|
_pk_id.X.XXXX |
Persistent (1 year + one month from creation) |
Holds unique identifier information for this machine only and only on Swinton Insurance owned domains |
|
_pk_ses.X.XXXX |
Session |
Defines a unique browsing session |
|
_pk_uid |
Persistent (1 year + one month from creation) |
Used in conjunction with _pk.id.X.XXXX to keep identification of devices across sessions and across domains owned by Swinton Insurance |
From time-to-time we may choose to include (or provide links to) content and plug-ins from third party websites such as Google, YouTube, Facebook, Twitter, Instagram and others. Where this is the case we do not have control over how cookies from these websites may be disseminated, and our cookie policy does not cover content served in this way however it should be possible to view the cookie information on third party websites.
The way that you clear your cookies from your computer/device depends on which browser you are using, we have shown how to remove cookies on the main Internet browsers below.
Google Chrome
- Open Chrome.
- On your browser toolbar, click More.
- Point to More tools, and then click Clear browsing data.
- In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
- Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
- Click Clear browsing data.
Internet Explorer
- Open Internet Explorer.
- Select the menu “tools” and then “Internet Options”.
- Click on the “general” tab.
- In the browsing history section click on the “delete” button.
Firefox
- Click the menu button, choose History, and then Clear Recent History.
- Select how much history you want to clear:
- Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear.
- Next, click the arrow next to Details to select exactly what information will get cleared.
- Finally, click the Clear Now button. The window will close and the items you've selected will be cleared.
Safari
- Select Preferences from the Safari menu or hold down the Command key and the comma key at the same time (Command+).
- Go to the Privacy tab.
- Click the Remove All Website Data button to remove all stored website data, or skip to step five to remove data on a site-by-site basis.
- Click Remove Now to confirm. Note, as Safari warns you, this could log you out of sites and perhaps also change how they function. For example, instead of getting tailored ads on the site, you'll be served generic ones.
- To remove stored data by site, click the Details button.
- Select the sites with stored data you want to remove. Hold down the Command key to select multiple sites.
- Click Remove.
- Click Done.
Alternatively, you can click the Remove All button to delete all of the sites' cookies and stored data. Safari will ask you to confirm your choice.