What to do if you need to make a claim
If you need to make a claim on your taxi insurance, you can rest assured that we’ll try and make the process as straightforward as possible. Our friendly team are here to give you expert assistance when you need it most, doing all we can to remove
any unwanted hassle.
What should I do if I need to make a claim on my taxi insurance?
Step 1: Get in touch
We hope you’re ok. The first step is to call the team and tell us what happened.
Call our claims team on: 0333 035 9337
Our claims line is open 24 hours a day. Whether it’s your fault or not, whatever type of accident you need to report (fire, theft, windscreen or malicious damage), our dedicated team are on hand to help.
What information will I need to make a claim?
Step 2: The details
When you call, please try to have the following information to hand:
- Your policy details
- Details of any other parties involved (registration, name, address, phone number)
- Crime reference number (if applicable)
- Details of any witnesses (if applicable)
It would also be useful if you could provide any photographs taken at the scene of the accident or of any damage to the vehicles involved.
Remember: You should not admit liability at the scene of an accident, until you’ve contacted your insurer.
What happens next?
Step 3: Let’s put it right
We’ll quickly establish whether your taxi is covered and who is responsible for the accident.
Don't worry, we aim to make the process as straightforward as possible. For accidents that are your fault, we’ll take some details and then put you directly in touch with your insurer, they’ll look after you from there. Our team will be able to handle the accidents where you’re not at fault.
FAQs - your questions answered
How long will it take to settle my claim?
Can I use my own garage to repair my taxi?
When my taxi is in the garage for a service, does my car insurance cover me to drive the garage's courtesy car?
Please be aware that it won’t be covered for use as a taxi but will get you back on the road while you wait for your taxi to be repaired.
Am I entitled to a courtesy car?
What is a policy excess?
Do I have to pay the excess?
How do I claim my excess back?
Visit our claims website (https://www.excessclaim.co.uk) where you will be able to register your claim online. Here you can enter all the necessary details we need to settle your claim. We recommend you use the web link as you will need to post documents to us if you contact us by phone, which might cause delays. If you prefer to contact us by phone, please call AXA Assistance on 0845 300 2771 to notify them of your excess claim. You will receive a claim form to complete and will be asked to send us copies of your documents.
Please post the copy of the original claim form and all required supporting information to:
PO Box 54098,