myswinton

Benefits of myswinton

myswinton is currently available for car, van and bike insurance customers and is designed to help us minimise paperwork, making your life easier.

We still send out your policy certificate and schedule but the bulky policy documents are stored securely online so they can be viewed when needed.

What do I do now?

If you are eligible to register for myswinton you should have received an email, simply click on the link in the email to register.

You can also manually register here.

Once you have registered you are free to log in whenever you want!

Sign in Or Register

If you already have a myswinton account, click here to

Sign In to myswinton

Otherwise you can register here

Register for myswinton

Contact us

Get a quote

 

Make a claim

We'll help you to get your claim settled as quickly as possible.

Some of our most common claims helpline numbers are listed opposite.

More information can be found in our simple guide to making a claim via the button below.

Making a claim

Existing customers

For personal customers:

If you’d like to change any of your policy details you just need to contact your branch. They can help make changes to your policy, such as your address, your surname, your level of cover or change your vehicle details, for example.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Branch finder.

For business customers:

If you’d like to change any details on your business policies, you just need to call Customer Services on 0800 072 5131 and speak to one of our dedicated commercial insurance advisors who will be happy to help make changes to your policy, such as your company address or amending levels of cover.

For personal customers:

If you have a payment query, would like to pay a bill or change your payment details your branch can help.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Branch finder.

For business customers:

If you have a payment query, would like to pay a bill or change your payment details you need to call Customer Services on 0800 072 5131 and speak to one of our dedicated commercial insurance advisors who will be happy to help.

For personal customers:

If you want to know when your policy is due for renewal or want to find out your renewal price give your branch a ring, they’ll be happy to talk you through it.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Branch finder.

For business customers:

If you want to know when a policy is due for renewal or want to find out your renewal price, simply call Customer Services on 0800 072 5131 and speak to one of our dedicated commercial insurance advisors who will be happy to help talk you through it.

For personal customers:

If you’re thinking of leaving us please give your branch a call or pop in and talk it through.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Swinton Branch finder

For business customers:

If you are thinking of cancelling a policy call Customer Services on 0800 072 5131 and talk it through with one of our dedicated commercial insurance advisors who willl be able to help.

We welcome your feedback.

We are constantly working to improve our customer experience and gaining customer feedback, gives us a very clear indication on what we are doing well and which areas need improvement.

Please give us feedback on our service

Please note

We are unable to respond to any queries or requests regarding your existing policy via this email service, Please do not use this service for changes to your policy e.g change of car - please call your branch to chat to them about that.

We are constantly working to improve our customer experience and gaining customer feedback, good or bad, gives us a very clear indication on what we are doing well and which areas need improvement.

Our customer service teams work to a first contact time scale of 5 days and aim to have the situation resolved within 20 days. 

If you are unhappy and would like to make a complaint please contact your branch manager or dedicated team in the first instance. Details of your branch or dedicated team can be found on your policy documents or in the policy confirmation email you received from us.

If you are unhappy with this response, please use our customer feedback form.

See our complaints data

Call us

If you can't find what you're
looking for, give us a call

0800 072 9018

x