View policy documents online

Benefits of myswinton

myswinton is currently available for car, van and bike insurance customers and is designed to help us minimise paperwork, making your life easier.

myswinton stores all your documents securely online, including your policy, certificate and schedule, so you can view or print them when needed.

What do I do now?

If you are eligible to register for myswinton you should have received an email, simply click on the link in the email to register.

You can also manually register here.

Once you have registered you are free to log in whenever you want!

Sign in Or Register

If you already have a myswinton account, click here to

Sign In to myswinton

Otherwise you can register here

Register for myswinton

Contact us

Get a quote

 

Make a claim

We'll help you to get your claim settled as quickly as possible.

Some of our most common claims helpline numbers are listed below.

More information can be found in our simple guide to making a claim via the button below.

Making a claim

 

Existing customers

For personal customers:

If you’d like to change any of your policy details you just need to contact your branch. They can help make changes to your policy, such as your address, your surname, your level of cover or change your vehicle details, for example.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Branch finder.

For business customers:

If you’d like to change any details on your business policies, you just need to call Customer Services on 0800 024 1785 and speak to one of our dedicated commercial insurance advisors who will be happy to help make changes to your policy, such as your company address or amending levels of cover.

For personal customers:

If you have a payment query, would like to pay a bill or change your payment details your branch can help.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Branch finder.

For business customers:

If you have a payment query, would like to pay a bill or change your payment details you need to call Customer Services on 0800 024 1785 and speak to one of our dedicated commercial insurance advisors who will be happy to help.

For personal customers:

If you want to know when your policy is due for renewal or want to find out your renewal price give your branch a ring, they’ll be happy to talk you through it.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Branch finder.

For business customers:

If you want to know when a policy is due for renewal or want to find out your renewal price, simply call Customer Services on 0800 024 1785 and speak to one of our dedicated commercial insurance advisors who will be happy to help talk you through it.

For personal customers:

If you’re thinking of leaving us please give your branch a call or pop in and talk it through.

You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our Swinton Branch finder

For business customers:

If you are thinking of cancelling a policy call Customer Services on 0800 024 1785 and talk it through with one of our dedicated commercial insurance advisors who willl be able to help.

We welcome your feedback.

We are constantly working to improve our customer experience and gaining customer feedback gives us a very clear indication on what we are doing well and which areas need improvement.

Please give us feedback on our service

Please note

We are unable to respond to any queries or requests regarding your existing policy via this email service, Please do not use this service for changes to your policy e.g change of car - please call your branch to chat to them about that.

At Swinton, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen and we get things wrong. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future.

Our promise to you

We will always aim to:

  • Acknowledge your complaint promptly
  • Resolve your complaint at the earliest opportunity
  • Communicate our decisions clearly and fairly and let you know what you can do if you are still unhappy
  • Learn from our mistakes to improve our services and products we offer

You can make your complaint by:

  • Visiting or calling one of our branches
  • Calling our Customer Assistance team on 0161 233 3676
  • Writing to us at: Customer Assistance, Swinton Group Ltd, Swinton House, Great Marlborough Street, Manchester, M1 5SW
  • Completing our online feedback form

How our complaint process works

We will aim to resolve your complaint as soon as possible, normally within 3 business days, at which point we will send you confirmation in writing that your complaint has been resolved. On occasions we will require a bit longer to resolve your complaint and in this case we will send you an acknowledgement letter telling you when we hope to reach a decision. We will then continue to keep you updated on our progress.

Once resolution has been agreed we will then write to you with our complaint decision (this is called a final response), it will either be to:

  • Uphold your complaint, telling you why and what action we intend to carry out to put this right for you, or;
  • If we do not uphold your complaint we will explain our reasons for doing so

If at the end of the process you remain dissatisfied, you may, in the first instance contact the Financial Ombudsman Service or an agreed Alternative Dispute Resolution Provider (ADRP).


The Financial Ombudsman Service can be reached via http://www.financial-ombudsman.org.uk/ or you can write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. If we agree to appoint an ADRP, you can make your complaint within 12 months of receiving our final decision. A list of ADRPs can be found using this link – http://www.tradingstandards.uk/advice/ADRApprovedBodies.cfm/.

Alternatively you can make your complaint via the Online Dispute Resolution (ODR) platform at: http://ec.europa.eu/odr.


See our complaints data
.

Call us

If you can't find what you're
looking for, give us a call

0800 316 6822

x