How can we help you?

If you have Car, Home or Motorbike insurance, the quickest and easiest way to renew is online using My Account.

If you have opted in to auto-renew and nothing has changed on your renewal, you don't need to contact us. We'll renew your policy automatically so you remain covered. If you pay for your policy annually, you will need to ensure your card details are up to date on your account, otherwise your policy will not automatically renew. 

You can check details of your renewal 24/7 online in My Account, including your renewal documents, by logging in and selecting "Renew Policy" on the relevant policy. Please take some time to read your renewal documents, and check that nothing has changed.

If you have chosen to opt-out of auto-renewal, you can still renew online quickly and easily:

1. Login to My Account
2. Select 'Renew policy' on the relevant policy
3. Take some time to read your documents, and check that nothing has changed

If you pay monthly;

1. Tick the box in the 'What happens next?' section and select 'Confirm' to complete your renewal

If you pay annually;

1. Tick the box in the 'What happens next?' section and select "Renew Policy Now" to proceed
2. Select the card you wish to pay with, or select 'Enter New Card Details' to add a new card
3. You should now see a 'Thank You' confirmation message
4. You must renew before your renewal date, or your policy will end and you will be left without cover.

For questions about your renewal:

If your details have changed and you need to make a change to your policy before renewing, can't renew online or would like to discuss your policy, please start a Live Chat via our website.

The chat button will be displayed when we have chat agents available to assist you.

We're available on Live Chat at the following times:

Monday to Friday: 8.30am to 8.30pm

Saturday: 9am to 5pm

If you're having problems logging in to your account or registering, check our Account Help for answers to the most common login and registration questions. If you haven’t done so already, you can register an account here. You’ll need your Policy Number to hand — this can be found on your confirmation letter or email.

You can change your car online 24/7 in My Account. We apply a reduced service charge for changes made online.

My Account service charge: Up to £15

Standard service charge: Up to £35

To replace the car to be insured on your Car Insurance policy:

1. Login to My Account and click ‘Manage Policy’ on the policy you would like to amend
2. Select ‘Make a Change’ under the ‘Car’ section
3. Choose when you would like the change to be effective from
4. From the drop-down, choose 'Change car details'
5. Select 'Confirm'
6. Select 'Replace My Current Car'
7. Enter the details of your new car
8. Check the rest of the information to ensure it's still correct
9. Select 'Get Quote’

There may be a change to your premium as a result of doing this. You’ll see a quote for any increase or decrease in your premium as a result of your change of car details or any other amendments before you decide to proceed. Accepting the new quote will make the amendments to your car details and your documents will be updated online.

Can't see the 'Make a Change' button?

If you cannot see the 'Make a Change' button when you view your policy, you may not be able to make a change to your policy at this time. Please contact us via Live Chat and our team can look into this for you.

Help with logging into your account

We know it can be frustrating if you're having problems logging into your account. You can find answers to the most common account questions in our Account Help for answers to the most common logging in questions.

If you don’t remember setting up a username and password, please register an account here. You’ll need your Policy Number to hand — this can be found on your confirmation letter or email.

For questions about changing your car:

If you can't make this change online or would like to discuss your policy, please start a Live Chat via the button on the right-hand side of our website.

The chat button will be displayed when we have chat agents available to assist you.

We're available on Live Chat at the following times:

• Monday to Friday: 8.30am to 8.30pm
• Saturday: 9am to 5pm

You can change the address on your policy 24/7 in My Account. We apply a reduced service charge for changes made online.

My Account service charge: Up to £15

Standard service charge: Up to £35

To change the address on your Car Insurance policy:

1. Login to My Account and click ‘Manage Policy’ on the policy you would like to amend
2. Select ‘Make a change’ under the ‘Car’ section
3. Choose the date you would like the change to be effective from
4. From the drop-down, choose 'Change your details'
5. Click 'Confirm' to proceed
6. Find your current address under 'Contact Information'
7. Click 'Change address', and enter your new address
8. Check the rest of the information on the page to ensure it's still correct
9. Click 'Get Quote'

There may be a change to your premium as a result of this change. You'll see a quote for any increase or decrease in your premium as a result of your change of address or any other amendments before you decide to proceed. Accepting the new quote will make the amendments to your address and postcode, and your documents will be updated online.

For questions about changing your car:

If you can't make this change online or would like to discuss your policy, please start a Live Chat via the button on the right-hand side of our website.

The chat button will be displayed when we have chat agents available to assist you.

We're available on Live Chat at the following times:

Monday to Friday: 8.30am to 8.30pm

Saturday: 9am to 5pm

You can add or edit the driver(s) on your policy 24/7 in My Account. We apply a reduced service charge for changes made online.

My Account service charge: Up to £15

Standard service charge: Up to £35

To add a new driver or edit an existing driver on your Car Insurance policy:

1. Login to My Account and click ‘Manage Policy’ on the policy you would like to amend
2. Select ‘Make a Change’ under the ‘Drivers’ section
3. Select the date you would like the change to be effective from
4. From the drop-down, choose 'Change additional drivers'
5. To add a new driver;
1. Click “Add additional driver”
2. Complete the new drivers details
3. Click ‘Confirm Driver’s Details’
6. To edit an existing additional driver(s);
1. Click ‘Amend’ next to the driver you are editing (the fields will be prepopulated with their current details)
2. Click 'Confirm Driver's Details'
7. To remove an additional driver(s); Click ‘Remove’ next to the driver you would like to remove from the policy
8. You can choose to ‘Make Further Changes’ if you need to.
9. Click 'Get Quote'

There may be a change to your premium as a result of doing this. You'll see a quote for any increase or decrease in your premium as a result of your change(s) before you decide to proceed. Accepting the new quote will confirm your changes and your documents will be updated online.

For questions about changing your car:

If you can't make this change online or would like to discuss your policy, please start a Live Chat via the button on the right-hand side of our website.

The chat button will be displayed when we have chat agents available to assist you.

We're available on Live Chat at the following times:

Monday to Friday: 8.30am to 8.30pm

Saturday: 9am to 5pm

If you’d rather speak to someone over the phone, please call our friendly team on the numbers below. Lines are open 9am to 6pm Monday to Friday, or 9am-5pm on Saturdays.

Payments

If you have a payment query, would like to pay a bill or change your payment details.

Call us on: 0333 035 9010

Frequently asked questions about Close Brothers Personal Finance

Cancel your policy

We’re sorry you’re thinking about leaving us. Let us know and our team will be happy to talk through your options.

Call us on: 0333 035 9368