At Swinton we are aware that our customers have varying needs which may affect how they view and access our website.


Within your online account, you can access your car and home policy documents, allowing you to use your browser or PDF viewer capabilities to suit your needs, for example to zoom in or to alter the colour contrast.

Additionally, each web browser has settings, plugins and keyboard shortcuts to make your browsing easier. Here are guides to some popular browsers and operating systems:

Google Chrome

Mozilla Firefox

Internet Explorer



Alternatively, we can provide documentation for you in braille, large font or in an audio format. If you require any of these, please call our Customer Assistance Team on 0161 233 3676.


Our full range of services - new insurance, renewals, adjustments and claims can be accessed by telephone. You'll find our product-specific telephone numbers here.

Text Relay

As well as our standard telephone service, you can contact us via Text Relay. To use this service type the prefix 18001 before the number you wish to call.

Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.

This service can be used at any time during our Contact Centre opening hours. Our Customer Assistance Team’s telephone lines are open 9am to 5.30pm Monday to Friday while our Contact Centres are available from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.

The Text Relay service is managed by BT.

Live Chat

We have a Live Chat facility available on our website for both Car and Home Insurance queries. This facility is available for both existing and new customers. Upon launching a chat, you’ll be connected to one of our friendly team members who will assist you with your query.

Live Chat is available 8.30am to 8.30pm Monday to Friday and 9am to 5pm on Saturday.

Please note – Unfortunately we are unable to provide quotes for new policies via Live Chat.

If you would like a new quote please visit and select a product. To make an amendment to your policy, please log into your online account.

Plain English

Our website is approved by the Plain English Campaign. The charity’s Crystal Mark is used by over 1600 organisations who strive to provide the clearest possible information. Find out more about the Plain English Campaign.

Contact us

We welcome your comments and suggestions as to how we can improve our service. You can contact our Customer Assistance Team in the following ways:

By telephone:

0161 233 3676 (using Text Relay if preferred)


Use our feedback facility 

By post:

Customer Assistance,
Swinton Insurance,
Embankment West Tower,
101 Cathedral Approach,
M3 7FB