At Swinton we are aware that our customers have varying needs which may affect how they view and access our website.
Within your online account, you can access your car and home policy documents, allowing you to use your browser or PDF viewer capabilities to suit your needs, for example to zoom in or to alter the colour contrast.
Additionally, each web browser has settings, plugins and keyboard shortcuts to make your browsing easier. Here are guides to some popular browsers and operating systems:
Alternatively, we can provide documentation for you in braille, large font or in an audio format. If you require any of these, please call our Customer Assistance Team on 0161 233 3676.
Our full range of services - new insurance, renewals, adjustments and claims can be accessed by telephone. You'll find our product-specific telephone numbers here.
As well as our standard telephone service, you can contact us via Text Relay. To use this service type the prefix 18001 before the number you wish to call.
Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.
This service can be used at any time during our Contact Centre opening hours. Our Customer Assistance Team’s telephone lines are open 9am to 5.30pm Monday to Friday while our Contact Centres are available from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.
The Text Relay service is managed by BT.
We have a Live Chat facility available on our website for both Car and Home Insurance queries. This facility is available for both existing and new customers. Upon launching a chat, you’ll be connected to one of our friendly team members who will assist you with your query.
Live Chat is available 8.30am to 8.30pm Monday to Friday and 9am to 5pm on Saturday.
Please note – Unfortunately we are unable to provide quotes for new policies via Live Chat.
If you would like a new quote please visit Swinton.co.uk and select a product. To make an amendment to your policy, please log into your online account.
Our website is approved by the Plain English Campaign. The charity’s Crystal Mark is used by over 1600 organisations who strive to provide the clearest possible information. Find out more about the Plain English Campaign.
We welcome your comments and suggestions as to how we can improve our service. You can contact our Customer Assistance Team in the following ways:
0161 233 3676 (using Text Relay if preferred)
Use our feedback facility
Embankment West Tower,
101 Cathedral Approach,
This website utilises various technologies that are meant to make it as accessible as possible at all times. We utilise an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilises an AI-based application that runs in the background and optimises its accessibility level constantly. This application remediates the website’s HTML, adapts its functionality and behaviour for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.
If you wish to get in touch, please visit our Contact Us section.
Screen-reader and keyboard navigation
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioural changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
- Screen-reader optimisation: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with
meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as
buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the
Spacebar or Enter key.
Additionally, keyboard users will find quick navigation and content-skip menus, available at any time by clicking Alt+1, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus to drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Disability profiles supported on our website
- Epilepsy Safe Profile: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky colour combinations.
- Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
- Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
- ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.
- Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
- Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
- Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
- Colour adjustments – users can select various colour contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap colour schemes of titles, texts, and backgrounds, with over 7 different colouring options.
- Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
- Content highlighting – users can choose to emphasise important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
- Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
- Cognitive disorders – we utilise a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
- Additional functions – we provide users the option to change cursor colour and size, use a printing mode, enable a virtual keyboard, and many other functions.
Assistive technology and browser compatibility
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and for MAC users.
Notes, comments, and feedback
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. If you wish to get in touch, please visit our Contact Us section.