Accessibility

At Swinton we are aware that our customers have varying needs which may affect how they view and access our website.

Documentation

We can provide documentation for you in braille, large font or in an audio format. If you require any of these, please contact your nearest branch or you can call our Customer Assistance Team on 0161 233 3676.

Telephone

Our full range of services - new insurance, renewals, adjustments and claims can be accessed by telephone. You'll find our product-specific telephone numbers here

Text Relay

As well as our standard telephone service, you can contact any one of our branches via Text Relay. To use this service type the prefix 18001 before the number of the branch you wish to call.

Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.

This service can be used at any time during our branch or call centre opening hours. Our Customer Assistance Team’s telephone lines and our branches are open 9am to 5.30pm Monday to Friday and 9am to 1pm on a Saturday.

The Text Relay service is managed by BT.

Live Chat

We have a Live Chat facility available on our website for both Car and Home Insurance queries. This facility is available for both existing and new customers. Upon launching a chat, you’ll be connected to one of our friendly team members who will assist you with your query.

Live Chat is available 8am to 8.30pm Monday to Friday and 9am to 5pm at weekends.

Please note – Unfortunately we are unable to provide quotes for new policies or amend any current policies via Live Chat.

If you would like a new quote please visit Swinton.co.uk and select a product. To make an amendment to your policy, please log into your online account.

Visiting one of our branches

Our High Street branches are open from 9am to 5.30pm Monday to Friday and 9am to 1pm on Saturday.

Our friendly teams within our branches are always willing to help by writing things down for you and receiving your instructions or replies in writing.

If you require an interpreter or the assistance of a British Sign linguist to discuss your insurance arrangements, please let us know and we'll provide this for you. Please provide us with as much notice as possible to arrange this as it could take some time (possibly up to four weeks).

Wherever possible our branches have been designed to provide:

  • Ramps
  • Desks rather than high level counters
  • Improved colour contrasting and lighting settings

We regularly review the environment in our branches to make them more accessible to all our customers. However, due to the size and features of some of our branches, we may be unable to alter the layout. If this is the case, our friendly team will be able to provide you with assistance as required. Simply visit the branch and tell one of the friendly team members what you require.

Feel free to phone your nearest branch before making the trip. Our friendly team members will be pleased to tell you how accessible their branch is and what facilities they can offer.

Alternatively, you can phone our Facilities Team on 0161 233 3691 who will be happy to help you locate your nearest accessible branch.

Plain English

Our website is approved by the Plain English Campaign. The charity’s Crystal Mark is used by over 1600 organisations who strive to provide the clearest possible information. Find out more about the Plain English Campaign.

Contact us

We welcome your comments and suggestions as to how we can improve our service. You can contact our Customer Assistance Team in the following ways:

By telephone:

0161 233 3676 (using Text Relay if preferred)

Online:

Use our feedback facility 

By post:

Customer Assistance,
Swinton Insurance,
Embankment West Tower,
101 Cathedral Approach,
Salford,
M3 7FB