Home Emergency Cover

Extra peace of mind with Home Emergency Cover

Would you know what to do if your central heating failed or if your toilet flooded? Household emergencies have a nasty habit of happening when you least expect them, so give yourself that extra protection with our Home Emergency Cover.

Our Home Emergency Cover, underwritten by Inter Partner SA UK Branch Assistance which is fully owned by the AXA Assistance Group, is a great addition to your Home Insurance.

Home Emergency Cover you can trust

Benefits of our Home Emergency Cover include:

  • All ages of boiler are covered
  • We fix 89% of all emergencies on the first visit
  • We attend to drain emergency cases in an average of four hours
  • 83% of heating failures fixed on the first visit
  • Access to over 2,700 engineers/tradesmen through our approved Network Partners
  • Non-emergency support and advice line to all customers
  • 24 hour emergency helpline

*Statistics quoted are based on data gathered between June 2018 to May 2019

What you are covered for

You’ll be provided with up to £500 (including VAT) worth of cover for home emergencies, such as:

  • Heating or hot water failure
  • Plumbing problems relating to burst pipes, central heating systems or toilets
  • Internal electric problems that make your home uninhabitable
  • Blocked sinks, baths and toilets (unless the responsibility lies with your local water provider)
  • Removal of pests and vermin from your home

What you should know

  • Claims within the first 14 days are not covered
  • You can only cover the home that is your permanent residence
  • Other features, benefits and limitations exist, please contact us for details

Make a claim


If you need to make a claim call the Home Emergency helpline on:

0333 035 9383

The helpline is available 24 hours a day, seven days a week.