Swinton Van Insurance is a trading name of Atlanta1 Insurance Services Ltd, all policies are arranged and administered by Atlanta1 Insurance Services Ltd.
We know there are various reasons why you might need to get in touch with us. Here you’ll find information on the different ways you can reach us depending on what it is you’re after.
If you’ve got a question about your van insurance policy, we can help.
Swinton Van Insurance is a trading name of Atlanta1 Insurance Services Ltd, all policies are arranged and administered by Atlanta1 Insurance Services Ltd.
I need to make a change to my van insurance policy
Please ring our Customer Service Team on 0330 343 9195.
Renewing your insurance policy
Once you have your renewal invite that is sent to you in the post with your renewal price please call us on 03303 438 481.
Lines are open
Monday to Friday - 9am to 6pm
Saturday - 9am to 1pm
I want to cancel my van insurance policy
Please ring our Customer Service Team to discuss your next step on 03303 438 628.
Lines are open
Monday to Friday - 9am to 6pm
Saturday - 9am to 1pm
Payment queries
Please ring our Customer Service Team on 03303 438 628.
Lines are open
Monday to Friday - 9am to 6pm
Saturday - 9am to 1pm
Sending proof of NCB
Proof of No Claims Bonus
What you will need:
What is acceptable proof?
Please read our factsheet (PDF - 166KB) for more details of acceptable documents and other methods of getting this information to us.
Proof of licence
What you will need:
Please read our factsheet (PDF - 1.2MB) for more details on where to find this information and alternative ways of getting this to us.
Making a complaint
We aim to provide you with a high level of customer service at all times, but if you are not satisfied, please visit our complaints section for details of how to complain.
I want to view my van insurance documents
If you have any queries, questions, or would like to make a change to your van insurance policy, please call us on 0333 035 9532 and one of our team will be happy to help.
I need to make a change to my van insurance policy
Simply call us on 0333 035 9532 if you would like to make any changes to your insurance policy, such as:
Our friendly team will be happy to discuss your existing van insurance policy or answer any questions you may have.
Renewing your insurance policy
If you want to know when your van insurance policy is due for renewal, or you’d like to find out your renewal price, please call us on 0333 035 9532 and one of our team will be happy to talk you through it.
I want to cancel my van insurance policy
We’re sorry you’re thinking about leaving us. Please contact us on 0333 035 9532 and one of our friendly team will discuss the process with you.
Payment queries
If you have a payment query, would like to pay a bill or change your payment details, please give us a call on 0333 035 9532 and one of our team will be happy to help.
Feedback about our service
We are constantly working to improve our customer experience and gaining customer feedback gives us a very clear indication on what we are doing well and which areas need improvement.
If you’ve got any feedback for us, we’d love to hear it. Simply, fill in our customer feedback form.
Making a complaint
Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes, so we can improve the products and services we offer in the future.
If you’d like to make a complaint, here’s how our complaint process works.