How can we help you?

Get a quote online or call us on 0330 343 9195

Swinton Van Insurance is a trading name of Atlanta1 Insurance Services Ltd, all policies are arranged and administered by Atlanta1 Insurance Services Ltd.

 

Van Insurance: Contact Us

We know there are various reasons why you might need to get in touch with us. Here you’ll find information on the different ways you can reach us depending on what it is you’re after.

 

Servicing your policy

If you’ve got a question about your van insurance policy, we can help.

Cover purchased from 1st August 2019

Swinton Van Insurance is a trading name of Atlanta1 Insurance Services Ltd, all policies are arranged and administered by Atlanta1 Insurance Services Ltd.

I need to make a change to my van insurance policy

Please ring our Customer Service Team on 0330 343 9195

Renewing your insurance policy

Once you have your renewal invite that is sent to you in the post with your renewal price please call us on 0330 3 438 481.

Lines are open
Monday to Friday - 8.30am to 8.00pm
Saturday - 9.00am to 5.30pm
Sunday - closed

I want to cancel my van insurance policy

Please ring our Customer Service Team to discuss your next step on 03303 438 628.

Lines are open
Monday to Friday - 8.00am to 7.00pm
Saturday - 9.00am to 5.30pm
Sunday - closed

Payment queries

Please ring our Customer Service Team on 03303 438 628

Lines are open 
Monday to Friday - 8.00am to 7.00pm
Saturday - 9.00am to 5.30pm
Sunday - closed

Sending proof of NCB

Proof of No Claims Bonus

What you will need:

  • Your policy number
  • Renewal date
  • Your vehicle registration
  • Your number of years no claims bonus

What is acceptable proof?
Please read our factsheet (PDF - 166KB) for more details of acceptable documents and other methods of getting this information to us.

Proof of licence

What you will need:

  • Your policy number
  • A copy of your photocard licence
  • A check code produced by the DVLA website


Please read our factsheet (PDF - 1.2MB) for more details on where to find this information and alternative ways of getting this to us.

Making a complaint

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, please visit our complaints section for details of how to complain.

Cover purchased before 1st August 2019

I want to view my van insurance documents

If you have any queries, questions, or would like to make a change to your van insurance policy, please call us on 0800 466 1853 and one of our team will be happy to help.

I need to make a change to my van insurance policy

Simply call us on 0800 466 1853 if you would like to make any changes to your insurance policy, such as:

  • Change of address
  • Name changes
  • Level of cover adjustments
  • Change of vehicle details

Our friendly team will be happy to discuss your existing van insurance policy or answer any questions you may have.

Renewing your insurance policy

If you want to know when your van insurance policy is due for renewal, or you’d like to find out your renewal price, please call us on 0800 466 1853 and one of our team will be happy to talk you through it.

I want to cancel my van insurance policy

We’re sorry you’re thinking about leaving us. Please contact us on 0800 466 1853 and one of our friendly team will discuss the process with you.

Payment queries

If you have a payment query, would like to pay a bill or change your payment details, please give us a call on 0800 466 1853 and one of our team will be happy to help.

Feedback about our service


We are constantly working to improve our customer experience and gaining customer feedback gives us a very clear indication on what we are doing well and which areas need improvement.

If you’ve got any feedback for us, we’d love to hear it. Simply, fill in our customer feedback form.

Making a complaint


Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes, so we can improve the products and services we offer in the future.

If you’d like to make a complaint, here’s how our complaint process works.