Call:
0800 068 7388
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We know there are various reasons why you might need to get in touch with us. Here you’ll find information on the different ways you can reach us depending on what it is you’re after.
Simply, pop into your nearest branch, call us or get a quote online
We'll do all the hard work for you
If you’ve got a question about your car insurance policy, we can help.
Viewing your car insurance documents
You can view your documents and make changes to your policy in the My Account area.
Sign in or Register
If you already have an account:
If you’re not already registered:
If you’d like to speak to someone, give your branch a ring and one of our team will be happy to help.
Where can I find my branch details?
You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our branch finder.
Making a change to your car insurance policy
You can access your cover details 24 hours a day by logging in to your My Account area.
You can make a range of changes to your policy including:
Sign in or Register
If you already have an account:
If you’re not already registered:
If you’d like to speak to someone, give your branch a ring and one of our team will be happy to help.
Where can I find my branch details?
You can find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us. Alternatively, use our branch finder.
Renewing your insurance policy
We'll calculate your car insurance renewal about three weeks before the end of your current policy, searching for our cheapest renewal price from a range of car insurers on your behalf. Once your renewal quote is available, you’ll be able to view your quote at any time via the My Account area of our website and we'll also send it to you in the post.
Alternatively, if you need to make any changes or would like to discuss your policy, we’re here to help.
Cancelling your car insurance policy
If you’re thinking of leaving us, please contact your nearest branch, who’ll be happy to discuss the process with you.
You can use our Branch Finder, to find the contact details of your nearest branch. You can also find details of your branch in your policy documents, or in the policy confirmation e-mail you received from us.
Payment queries
If you have a payment query, would like to pay a bill or change your payment details, your branch can help.
You can find the contact details of your nearest branch on your policy documents or by using our Branch Finder.
Got a question about the consumer credit agreement? - Read our FAQs
Questions about your online account
Got a question about your online account area? See guides and frequently asked questions in our Account help section.
Feedback about our service
We are constantly working to improve our customer experience and gaining customer feedback gives us a very clear indication on what we are doing well and which areas need improvement.
If you’ve got any feedback for us, we’d love to hear it. Simply, fill in our customer feedback form.
Making a complaint
Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes, so we can improve the products and services we offer in the future.
If you’d like to make a complaint, here’s how our complaint process works.